Online Security FAQs

Is the Internet secure for eAccess?
What can I do to keep my information secure?
Can anyone else see my account information? Is it out in the public?
What are "Security Questions"?

 

Is the Internet secure for eAccess?
The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Please refer to our security statement to learn more.

To use eAccess, it is required that you use a Microsoft Internet Explorer or Netscape browser version 4.0 or higher with 128-bit encryption. Please note: eAccess performs at optimal levels when using Internet Explorer versions 5.5 or higher as your browser and this is what Associated Bank recommends. If you prefer a browser other than Internet Explorer 5.5 or higher, eAccess does support Internet Explorer or Netscape versions 4.0 or higher.

To check your current browser status, simply check the "Help" section on your browser's tool bar and look under "About Internet Explorer" or "About Netscape Navigator" to see the browser version and encryption level.

While in your eAccess session, an icon resembling a "yellow lock" will be visible at the bottom of your browser signifying a secure connection. If it does not appear, either you do not have an encryption enabled browser, or you have a proper browser, but you do not have the SSL enabled on your browser.

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What can I do to keep my information secure?
You provide one of online banking's most important safety features through the protection of your online password. Make sure no one can see your password as you sign in. Also, it is important to sign off the eAccess system after you've completed your session or before moving on to other Web sites.

SECURITY TIPS: These few tips can help ensure the privacy of your account information:

• Do not write your password down or leave it where someone sitting at your computer can see.
• Never reveal your password to anyone.
• An Associated Bank representative will never ask you for your password.
• An Associated Bank representative will never ask you for the answers to your security questions.
• Notify Associated Bank immediately if you notice any unusual account activity.
• Keep all documents that include your account information in a safe place (including ATM receipts and monthly account statements).
• Create strong passwords. Read more.
• Frequently change your password.

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Can anyone else see my account information? Is it out in the public?
The information is not public. Only you can access it using your personal user ID and password. Unless you share your user ID and password, no one can access your account information online.

You should treat your password the same way you treat your Check Card or ATM Card PIN (Personal Identification Number). Please memorize it; don't write it down.

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What are "Security Questions"?
Security questions, also referred to as Multifactor Authentication, are an online banking security feature that provide you with an extra layer of security to help protect you against identity theft and fraud. Security questions and answers provide information known only to you. Your unique answers to your selected questions will be used to confirm your identity when you login to eAccess from an unknown computer or based on a combination of security criteria.

You are able to change your security questions and answers from within eAccess. By selecting the Preferences tab on the left side navigation and then selecting the Security Questions tab within Preferences you will be able to select and answer new security questions

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